Service Agreement
Liability Coverage
Service Times
Payment Terms
1. Service Agreement
By using Newport Laundry services, you agree to these terms and conditions. Our services include wash, dry, fold, ironing, and specialized cleaning services.
- Services are provided at 441 Melbourne Road, Newport, VIC 3015
- Operating hours: 6:00 AM - 12:00 AM, 7 days a week
- Free pickup and delivery within 5km radius (minimum quantity applies)
- Services available across Melbourne with delivery charges
2. Pricing and Payment
Service Wash Pricing:
- Standard rate: $4.00 per kg
- Bulk rate: $3.50 per kg (orders over 20kg)
- Minimum order: $15 for pickup service
Self-Service Pricing:
- Top Load (6.5kg): $5.00
- Front Load (8.2kg): $6.00
- Large Front Load (14kg): $8.00
- Extra Large (18kg): $10.00
- Dryers: $1.00 for 8 minutes
Payment Terms:
- Payment due upon service completion
- Accepted methods: Cash, Card, Bank Transfer
- All prices include GST
- Prices subject to change without notice
3. Liability and Insurance
Important Notice:
Newport Laundry takes reasonable care in handling your items. However, certain limitations apply to our liability.
Coverage Includes:
- Damage caused by our negligence during normal processing
- Loss of items while in our custody
- Maximum liability: 10 times the cleaning charge or $100, whichever is less
Coverage Excludes:
- Items with pre-existing damage or wear
- Damage due to fabric defects or poor construction
- Color bleeding or fading from previous washes
- Shrinkage of items not pre-shrunk
- Damage to items left beyond 30 days
- Valuable items (jewelry, money, electronics)
4. Customer Responsibilities
Before Service:
- Check and empty all pockets
- Inform us of any stains or special requirements
- Separate delicate items
- Provide accurate contact information
After Service:
- Collect items within 7 days of completion
- Inspect items upon collection
- Report any issues within 24 hours
- Pay all charges promptly
Storage Policy:
Items not collected within 30 days may be donated to charity or disposed of. Storage fees may apply after 7 days.
5. Special Services and Conditions
Ironing Services:
- Hand ironing for professional results
- Shirts: $4.50 each
- Pants: $6.00 each
- Dresses: $8.00 each
- Suits: $15.00 each
Doona Cleaning:
- Single: $15.00
- Double: $20.00
- Queen: $25.00
- King: $31.00
- Blankets: From $12.00
6. Pickup and Delivery Service
Service Area:
- Free pickup and delivery within 5km radius of Newport
- Services available across Melbourne (delivery charges apply)
- Minimum order $15 for pickup service
Scheduling:
- Same-day service available (conditions apply)
- Regular pickup schedules for commercial clients
- WhatsApp booking available
- 24-hour notice preferred for pickup
7. Disputes and Contact Information
Dispute Resolution:
- Report issues within 24 hours of collection
- We will investigate all claims promptly
- Resolution attempts within 7 business days
- Australian Consumer Law applies
Contact Details:
- Phone: 0403 758 738
- Email: info.newportlaundry@gmail.com
- Address: 441 Melbourne Road, Newport, VIC 3015
- Hours: 6:00 AM - 12:00 AM daily
Last Updated: 6/25/2025
These terms and conditions are governed by Australian law. Newport Laundry reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.
For questions about these terms, please contact us at info.newportlaundry@gmail.com or call 0403 758 738.